--- title: Diagnose home Wi-Fi description: You can now access our new Primus Wi-Fi Self-Help app WiFiMax! It helps you diagnose and optimize your home Wi-Fi. --- You are no longer on Costco's site and are subject to the privacy policy of the company hosting this site. 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[Wi-Fi Self-Help App](https://support.primus.ca/wi-fi-self-help-app?hsLang=en) # Diagnose home Wi-Fi You can now access our new Primus Wi-Fi Self-Help app WiFiMax! It helps you diagnose and optimize your home Wi-Fi. [![icon-apple-download-on-the-app-store-eng](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/icon-apple-download-on-the-app-store-eng.svg)](https://apps.apple.com/ca/app/wifimax/id6463802671)   [![icon-google-get-it-on-google-play-eng](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/icon-google-get-it-on-google-play-eng.svg)](https://play.google.com/store/apps/details?id=com.routethis.distributel&pli=1) ### How To Get Started 1. Download the app on your mobile device. 2. Select SCAN NETWORK and wait 2 minutes for the scan to finish. 3. Click IMPROVE NETWORK HEALTH to diagnose your Wi-Fi. ### Why WiFiMax? We recommend you use the Wi-Fi Self-Help app WiFiMax if you experience issues such as: - Speed issues - Video buffering - Wi-Fi coverage issues - Devices that drop off the network To get started, download the free WiFiMax app onto your smartphone or tablet from the Apple App Store or Google Play ### Here's How It Works The WiFiMax app scans your network and, if it detects an issue, will suggest ways to improve your Wi-Fi with easy step-by-step instructions. The app also generates a unique **KEY** for each scanning session. This identifier will also allow our technical support to see the results if you call us for help. ### Download It Today [![icon-apple-download-on-the-app-store-eng](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/icon-apple-download-on-the-app-store-eng.svg)](https://apps.apple.com/ca/app/wifimax/id6463802671)   [![icon-google-get-it-on-google-play-eng](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/icon-google-get-it-on-google-play-eng.svg)](https://play.google.com/store/apps/details?id=com.routethis.distributel&pli=1) ### Still Need Help? - Contact our [technical support team](https://www.primus.ca/index.php/ont_en/contact-us?unit=home) for additional assistance. Our team can help diagnose and resolve the underlying issues with your service. - Running a scan before calling us will speed up troubleshooting. 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