Digital Home Phone Portal password management

Service started after Dec. 15, 2015

How to change your password:

1. You can easily change your password in the Digital Home Phone Portal at https://myhomephone.primus.ca/DHP/.
2. Select the Profile tab on the left side.
   
3. Then select Account Profile under the Profile tab.
   
4. Scroll down to the midway point of the page and you will see the fields required to fill out to change your password.
5. You must enter your new password twice to confirm that the spelling is correct.
6. If you would like to change your Password Reset Questions, you can do so on this page. Please be sure to click Save at the bottom of the page to update your new password and Password Reset Questions if they were changed.
   

I forgot my password:

If you forget your password or cannot log in to your account, you must create a new password. To do so, follow these steps.

1. Select I forgot my password.
   
2. Enter the email address that you use for your Primus Digital Home Phone Portal account in the text box, then select Reset my password.
   
3. You will receive an email from Primus with a temporary password to access your account.
4. Log in to the Portal with the temporary password that was provided and create a new password.

If you require further assistance, contact our technical support team.

Service started before Dec. 15, 2015

How to change your password:

1. You can easily change your password in the Digital Home Phone Portal at https://mytbb.primus.ca/login.php.
2. Select the Options tab.
   
3. Select Change Password under the Options tab.
   
4. Enter current password.
5. Enter your new password twice to confirm that the character match is correct.
6. Click OK to save changes.
   

I forgot my portal password:

If you forget your portal password or cannot log in to your account, contact our technical support team for additional assistance.