---
title: Using your voicemail (services activated after Dec 15, 2015)
description: Setting up and using your voicemail, for services activated after Dec 15, 2015
---

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2. [Home Phone](https://support.primus.ca/home-phone?hsLang=en)
3. [Digital Home Phone Features](https://support.primus.ca/home-phone?hsLang=en#digital-home-phone-features)

# Using your voicemail (services activated after Dec 15, 2015)

You can access and control your Voice Mail service from the Voice Mail tab of the [Digital Home Phone portal](https://myhomephone.primus.ca/DHP/). From there you can see if you have new Voice Mail, listen to messages, delete or forward to an e-mail address, and setup new Voice Mail notifications to be sent to your e-mail. 

When a new message arrives, you will hear a stutter tone or/and see a flashing message indicator (on phones equipped with this indicator)

### Initiate Voice Mail

1. Dial \*98
2. Enter your temporary password - 8642
3. Enter a new password
4. Follow the prompts to record personal greeting

NOTE:  Your password must meet the following criteria:

- Must be at least 6 digits, and no more than 15 digits.
- Cannot be your own telephone number.
- Cannot contain 4 or more repeated digits. Example:111111
- Cannot contain more than 3 sequentially ascending digits or 3 sequentially descending digits. Example: 123456 or 654321
- Cannot be repeating patterns.  Example:121212

If you need Primus to reset your password, you can do this through the [Digital Home Phone portal](https://myhomephone.primus.ca/DHP/).

### Access Voice Mail from your Home

1. Dial \*98
2. Enter your password when prompted
3. Follow the voice prompts

### Access Voice Mail from a Phone other than your Home Phone

1. Dial your Home Phone Number
2. During your Voice Mail Greeting, press \*
3. Enter your password when prompted
4. Follow the voice prompts

[![VM\_Options\_DHP\_E](https://support.primus.ca/hs-fs/hubfs/VM_Options_DHP_E.png?width=657&height=350&name=VM_Options_DHP_E.png)](https://support.primus.ca/hubfs/VM_Options_DHP_E.png?hsLang=en)

 

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