--- title: Update your 911 address for Digital Home Phone SELECT description: Select the international rates to select the country in question from the drop-down menu. --- You are no longer on Costco's site and are subject to the privacy policy of the company hosting this site. [Review the privacy policy.](https://www.primus.ca/index.php/cost_ont_en/privacy-policy) [Skip to content](https://support.primus.ca/update-your-911-address-for-digital-home-phone-select#main-content) - [English](https://support.primus.ca/update-your-911-address-for-digital-home-phone-select) - [Français](https://support.primus.ca/fr/update-your-911-address-for-digital-home-phone-select) English Show submenu for translations [![Primus logo](https://support.primus.ca/hs-fs/hubfs/logo-primus.jpg?width=186&height=62&name=logo-primus.jpg)](https://www.primus.ca) Open main navigation Close main navigation - - [English](https://support.primus.ca/update-your-911-address-for-digital-home-phone-select) - [Français](https://support.primus.ca/fr/update-your-911-address-for-digital-home-phone-select) English Show submenu for translations - [Contact Us](https://www.primus.ca/index.php/nb_en/contact-us?unit=home) [Contact Us](https://www.primus.ca/index.php/nb_en/contact-us?unit=home) How can we help you? - There are no suggestions because the search field is empty. 1. [Primus](https://support.primus.ca/?hsLang=en) 2. [Home Phone](https://support.primus.ca/home-phone?hsLang=en) 3. [Digital Home Phone Features](https://support.primus.ca/home-phone?hsLang=en#digital-home-phone-features) # Update your 911 address for Digital Home Phone SELECT It’s important to keep your address up to date in your account information. That way, in case of an emergency, help will be sent to the right location. Here’s how to change your address: 1. Log into [MyPrimus](https://myprimus.primus.ca/MyPrimus_Portal/#/login) 2. Select **Service Overview** from the top menu. Then select **My Services. [![New\_Manage\_911\_2\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_2_E.png?width=670&height=108&name=New_Manage_911_2_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_2_E.png?hsLang=en)** 3. From the Your Services section, go to the Home Phone service and expand it with the arrow. 4. Click on **Update Your 911 Address** [![New\_Manage\_911\_4\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_4_E.png?width=670&height=190&name=New_Manage_911_4_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_4_E.png?hsLang=en) 5. Fill in your contact information: your name, email, phone, and Primus account number. Enter your new address and the date it is effective. 6. Double-check your information, confirm your 911 consent and click **Submit**. [![New\_Manage\_911\_5a\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_5a_E.png?width=670&height=338&name=New_Manage_911_5a_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_5a_E.png?hsLang=en) [![New\_Manage\_911\_5\_6\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_5_6_E.png?width=565&height=739&name=New_Manage_911_5_6_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_5_6_E.png?hsLang=en) 7. A confirmation screen will appear [![New\_Manage\_911\_7\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_7_E.png?width=595&height=605&name=New_Manage_911_7_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/New_Manage_911_7_E.png?hsLang=en)   - [Internet](https://support.primus.ca/internet?hsLang=en#main-content) - [Fibre Internet Service Installation](https://support.primus.ca/internet?hsLang=en#fibre-internet-service-installation) - [Cable & DSL Internet Service Installation](https://support.primus.ca/internet?hsLang=en#cable-dsl-internet-service-installation) - [Email](https://support.primus.ca/internet?hsLang=en#email) - [Equipment Setup Guides](https://support.primus.ca/internet?hsLang=en#equipment-setup-guides) - [Manage Your Home Wi-Fi](https://support.primus.ca/internet?hsLang=en#manage-your-home-wi-fi) - [Troubleshooting](https://support.primus.ca/internet?hsLang=en#troubleshooting) - [Wi-Fi Self-Help App](https://support.primus.ca/wi-fi-self-help-app?hsLang=en) - [Home Phone](https://support.primus.ca/home-phone?hsLang=en#main-content) - [Digital Home Phone Set-Up Guides](https://support.primus.ca/home-phone?hsLang=en#digital-home-phone-set-up-guides) - [Digital Home Phone Features](https://support.primus.ca/home-phone?hsLang=en#digital-home-phone-features) - [Traditional Home Phone Features](https://support.primus.ca/home-phone?hsLang=en#traditional-home-phone-features) - [Additional Voice Services](https://support.primus.ca/home-phone?hsLang=en#additional-voice-services) - [Troubleshooting](https://support.primus.ca/home-phone?hsLang=en#troubleshooting) - [Network Status](https://support.primus.ca/network-status?hsLang=en) - [My Account](https://support.primus.ca/my-account?hsLang=en#main-content) - [MyAccount](https://support.primus.ca/my-account?hsLang=en#myaccount) - [Making Account Changes](https://support.primus.ca/my-account?hsLang=en#making-account-changes) - [Service Portals](https://support.primus.ca/my-account?hsLang=en#service-portals) - [Billing & Payments](https://support.primus.ca/billing-payments?hsLang=en) - [Filing a Complaint](https://support.primus.ca/filing-a-complaint?hsLang=en) [![Primus logo](https://support.primus.ca/hs-fs/hubfs/logo-primus.jpg?width=186&height=62&name=logo-primus.jpg "Primus logo")](https://www.primus.ca) [Accessibility Services](https://www.primus.ca/index.php/ont_en/accessibility-services/) [Accessibility Feedback and Plan](https://www.bce.ca/Accessibility_services) [Acceptable Use Policy](https://www.primus.ca/index.php/ont_en/acceptable-use/) [Privacy Policy](https://www.primus.ca/index.php/ont_en/privacy-policy/) [Terms of Use](https://www.primus.ca/index.php/ont_en/terms-of-use/) [The Internet Code](https://crtc.gc.ca/eng/internet/codesimpl.htm)   © 2026 Primus. All Rights Reserved..