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How to handle Emails marked as Spam

Important Update: Spam and Virus Control Center Decommissioning

We want to inform you that our Spam and Virus Control Center will be decommissioned and will no longer be accessible starting August 15, 2024. We will be migrating to a new Spam Filtering platform and starting June 24, 2024, your spam emails will now appear directly in your inbox with "SPAM" indicated at the beginning of the subject line.

What This Means for You

  • Emails marked with "SPAM" in the email header indicate that these emails could potentially be harmful. We strongly advise not to open, click on links, or use any attachments from these emails until you can verify their safety.
  • Attachments that are detected to include viruses will be automatically deleted for your protection.

Creating a Rule to Move Spam Emails to the Spam Folder

To help manage these emails, you can create rules within your email client to automatically move emails marked as spam to your Spam or Junk folder.

For Outlook.com Users:

  1. Log in to your Outlook.com account.
  2. Click on the gear icon (Settings) in the upper right corner and select View all Outlook settings.
  3. Go to Mail and then Rules.
  4. Click on + Add new rule.
  5. Name your rule, for example, Move SPAM to Junk.
  6. Under Add a condition, select Subject includes and enter the keyword "SPAM."
  7. Under Add an action, select Move to and choose Junk Email.
  8. Click Save.

For Mac Mail (Apple Mail on macOS):

  1. Open the Mail app on your Mac.
  2. Click on Mail in the top menu bar and select Preferences.
  3. Go to the Rules tab.
  4. Click on the + button to add a new rule.
  5. Name your rule, for example, "Move SPAM to Junk."
  6. Under If [all] of the following conditions are met, select Subject from the first dropdown.
  7. Set the second dropdown to Contains.
  8. Enter "SPAM" in the text field.
  9. Under Perform the following actions, select Move Message from the first dropdown.
  10. Choose Junk from the second dropdown.
  11. Click OK to save the rule.

Steps for Mail on iCloud.com:

The iOS Mail app does not currently support creating complex rules directly within the app. However, you can set up rules via iCloud if you use an iCloud email account:

  1. On your computer, go to iCloud.com and sign in with your Apple ID.
  2. Click on Mail.
  3. Click on the gear icon in the lower-left corner and select Preferences.
  4. Go to the Rules tab and click Add a Rule.
  5. Under If a message, select Subject and Contains and enter "SPAM."
  6. Under Then, select Move to Folder and choose Junk.
  7. Click Done to save the rule.

By following these updated steps, you can ensure that emails marked with "SPAM" in the subject line are automatically moved to the Junk folder in Outlook.com, Mac Mail, and Mail on iCloud.com.

For Other Email Clients:

If you are using a different email client or a mobile email app, you will need to follow the specific steps provided by your email client's support pages. Each email client has its own method for setting up rules to manage emails.

By setting up these rules, you can better manage potentially harmful emails and keep your inbox safer.

If you have any questions or need further assistance, please contact us here.