It is important to keep your payment information up to date to avoid payment rejections or service interruptions. With MyPrimus you can make the following changes to your pre-authorized payments:
- Manage payment types – change between pre-authorized payments from your credit card or bank account.
- Manage credit card account information – we accept Visa, Mastercard and Amex.
- Update your credit card expiry date.
- Login to MyPrimus.
- Select Billing & Payments from the top menu options. Then select Set Up & Manage Payment Method.
- If you have more than one account registered to MyPrimus, select the account you wish to manage from the drop down menu.
- Select a Payment Method.
- Enter the new billing method information.
- Click Save.
Note: If you turn off auto bill payments, you will need to pay your invoices using another payment method such as:
- At most financial institutions (online, in person or by phone)
- Online through MyPrimus
- Over the phone by credit card
- By mailing a cheque or money order to Primus, PO Box 4662 STN A, Toronto, ON, M5W 5H4