Getting started
These instructions are provided for informational purposes only and are intended for advanced users who wish to connect their own router or computer using a PPPoE connection. Most routers should be able to connect automatically without making any changes to the modem, as long as the router is set up using an "Automatic" or "DHCP" connection. Primus cannot provide assistance with configuring your router to connect using PPP.
Log in to the modem
- Open a web browser.
- Locate your browser's address bar and enter the modem's IP address (192.168.1.1). You should see a page similar to the one below.
- Click on Advanced Configuration.
- Log in with the following information:
Username: admin
Password: admin
Configuring bridge mode
Click on Advanced Setup and then WAN Service.
You should see the page below:
Perform the following steps on both the ppp0.1 and ppp1.1 connections:
- Click Edit.
- Check the box for Bridge PPPoE Frames Between WAN and Local Ports
- Click on Next on each page until you reach "WAN Setup - Summary". Click on Apply/Save.
If you have not already done so, repeat these steps for both the ppp0.1 and ppp1.1 connections.
The modem is now set up in bridge mode. If you now create a PPPoE connection on your router or other device, it should be able to connect successfully.
If you are still unable to connect on your device, please log on to MyPrimus and submit a Support Request (Support Ticket) to our Technical Support team. Your issue will be reviewed as soon as possible.