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Spam Getting Through - Reporting suspected spam

Question:

I have Email Protection configured but spam messages continue to come through. How can I stop these messages from being delivered or report the spam?

Answer:

There are a number of reasons that a message considered to be spam might be received by a user. Among these are configuration settings in the Email Protection Service allowing the message to pass through and messages that may not score high enough to be considered spam by our filters.

If you look at the internet header and see the line X-Spam:Exempt, then the user is exempt from filtering due to one of the following reasons:

  1. The sender's domain, email address or IP address is on the policy level allow list.
  2. The sender's domain, email address or IP address has been added to the recipient’s user level allow list.
  3. The user is exempted from filtering.

Messages that contain an opt-out or unsubscribe link will typically be scored lower under the assumption that the recipient subscribed directly or indirectly (via business relationship) to the messages. Customers moving to the Email Protection service will sometimes see an increase in this type of message after switching from another spam filtering service. Users should be encouraged to unsubscribe from these messages if they are not wanted.

In other cases, a message may not score high enough to be quarantined or denied.

We recommend adding to your deny list any e-mail or IP address that sends unwanted messages to your domain. Please note that narrow allow-list entries will take precedence over broad deny-list entries. This means that you could potentially add "*@gmail.com" to your deny list, while maintaining a list of authorized GMail addresses on your allow list.