Create a support ticket

If you are experiencing technical difficulties with your service or have an account-related request, you can use the below form to report it to us. We will respond to your support request as quickly as possible.

1. Log in to MyPrimus.
2. Select Support from the top menu options, then Create Support Ticket.
   
   
   
   
3. If you have more than one account registered to MyPrimus, select the account you wish to use from the drop-down menu to create a support ticket.
4. Fill out each field.
   • Depending on the chosen option, additional fields may appear to be filled out to ensure proper details are captured.
   • Under Describe your service issue, enter as much detail as possible.
5. Click Submit Ticket.
   
   
6. Once your ticket is submitted, you can monitor or update it as needed under Support, then View Existing Tickets.