--- title: Manage account profile description: The MyProfile section lets you manage your user settings, such as linking a second Primus account, change password or contact email address and edit your security questions. --- You are no longer on Costco's site and are subject to the privacy policy of the company hosting this site. [Review the privacy policy.](https://www.primus.ca/index.php/cost_ont_en/privacy-policy) [Skip to content](https://support.primus.ca/manage-account-profile#main-content) - [English](https://support.primus.ca/manage-account-profile) - [Français](https://support.primus.ca/fr/manage-account-profile) English Show submenu for translations [![Primus logo](https://support.primus.ca/hs-fs/hubfs/logo-primus.jpg?width=186&height=62&name=logo-primus.jpg)](https://www.primus.ca) Open main navigation Close main navigation - - [English](https://support.primus.ca/manage-account-profile) - [Français](https://support.primus.ca/fr/manage-account-profile) English Show submenu for translations - [Contact Us](https://www.primus.ca/index.php/nb_en/contact-us?unit=home) [Contact Us](https://www.primus.ca/index.php/nb_en/contact-us?unit=home) How can we help you? - There are no suggestions because the search field is empty. 1. [Primus](https://support.primus.ca/?hsLang=en) 2. [My Account](https://support.primus.ca/my-account?hsLang=en) 3. [MyAccount](https://support.primus.ca/my-account?hsLang=en#myaccount) # Manage account profile It’s easy to keep your account profile up to date, including your contact information, language preference and password. Just follow these steps: 1. Log in to [MyPrimus.](https://www.primus.ca/myprimus/portal) 2. Click the **MyProfile** icon from the upper right-hand side, then select **Edit User Settings** to manage your profile user settings. [![3.1.1.3-manageaccountprofile-step2](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/3.1.1.3-manageaccountprofile-step2.png?width=624&height=85&name=3.1.1.3-manageaccountprofile-step2.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/3.1.1.3-manageaccountprofile-step2.png?hsLang=en) ### Edit MyPrimus Profile This option allows you the flexibility to manage all your Primus accounts under the same MyPrimus profile. Click on the **edit** next to My Accounts [![Profile\_1\_Edit\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_Edit_E.png?width=624&height=174&name=Profile_1_Edit_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_EditAccount_E.png?hsLang=en) ### To add a new account 1. Click **Link an account** 2. Enter the account number. 3. Enter the billing Postal Code registered to the account number. 4. Enter a Nickname to help identify the account. 5. Click **Submit**. [![Profile\_1\_AddAccount\_1\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_AddAccount_1_E.png?width=670&height=407&name=Profile_1_AddAccount_1_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_AddAccount_1_E.png?hsLang=en) [![Profile\_1\_AddAccount\_2\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_AddAccount_2_E.png?width=639&height=420&name=Profile_1_AddAccount_2_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_AddAccount_2_E.png?hsLang=en) ### To edit an existing account 1. Edit an account nickname, change primary account settings or PIN.  Update your language preference or contact phone number. 2. Click **Save.** [![Profile\_1\_EditAccount\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_EditAccount_E.png?width=624&height=432&name=Profile_1_EditAccount_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_EditAccount_E.png?hsLang=en) ### To remove an existing account 1. If the account you want to remove is currently set as the primary account, you will need to select a new account to set as primary. 1. Check the **Set as primary** box. Click **Save.** 2. Return to the account you want to remove. 3. Click the **Remove** button. [![Profile\_1\_RemoveAccount\_1\_E](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_RemoveAccount_1_E.png?width=473&height=734&name=Profile_1_RemoveAccount_1_E.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/Profile_1_RemoveAccount_1_E.png?hsLang=en) ### Change your contact Email and Password Click on **Edit **next to Login Credentials. 1. Enter your new email address. 2. Click **Save Changes.** Scroll down to change your password. 1. Enter a new password and then confirm it. 2. Click **Save Changes. [![3.1.1.3-manageaccountprofile-changepass](https://support.primus.ca/hs-fs/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/3.1.1.3-manageaccountprofile-changepass.png?width=624&height=348&name=3.1.1.3-manageaccountprofile-changepass.png)](https://support.primus.ca/hubfs/Primus%20Support%20Site%20Migration/Primus%20Images%20English/3.1.1.3-manageaccountprofile-changepass.png?hsLang=en)**   - [Internet](https://support.primus.ca/internet?hsLang=en#main-content) - [Fibre Internet Service Installation](https://support.primus.ca/internet?hsLang=en#fibre-internet-service-installation) - [Cable & DSL Internet Service Installation](https://support.primus.ca/internet?hsLang=en#cable-dsl-internet-service-installation) - [Email](https://support.primus.ca/internet?hsLang=en#email) - [Equipment Setup Guides](https://support.primus.ca/internet?hsLang=en#equipment-setup-guides) - [Manage Your Home Wi-Fi](https://support.primus.ca/internet?hsLang=en#manage-your-home-wi-fi) - [Troubleshooting](https://support.primus.ca/internet?hsLang=en#troubleshooting) - [Wi-Fi Self-Help App](https://support.primus.ca/wi-fi-self-help-app?hsLang=en) - [Home Phone](https://support.primus.ca/home-phone?hsLang=en#main-content) - [Digital Home Phone Set-Up Guides](https://support.primus.ca/home-phone?hsLang=en#digital-home-phone-set-up-guides) - [Digital Home Phone Features](https://support.primus.ca/home-phone?hsLang=en#digital-home-phone-features) - [Traditional Home Phone Features](https://support.primus.ca/home-phone?hsLang=en#traditional-home-phone-features) - [Additional Voice Services](https://support.primus.ca/home-phone?hsLang=en#additional-voice-services) - [Troubleshooting](https://support.primus.ca/home-phone?hsLang=en#troubleshooting) - [Network Status](https://support.primus.ca/network-status?hsLang=en) - [My Account](https://support.primus.ca/my-account?hsLang=en#main-content) - [MyAccount](https://support.primus.ca/my-account?hsLang=en#myaccount) - [Making Account Changes](https://support.primus.ca/my-account?hsLang=en#making-account-changes) - [Service Portals](https://support.primus.ca/my-account?hsLang=en#service-portals) - [Billing & Payments](https://support.primus.ca/billing-payments?hsLang=en) - [Filing a Complaint](https://support.primus.ca/filing-a-complaint?hsLang=en) [![Primus logo](https://support.primus.ca/hs-fs/hubfs/logo-primus.jpg?width=186&height=62&name=logo-primus.jpg "Primus logo")](https://www.primus.ca) [Accessibility Services](https://www.primus.ca/index.php/ont_en/accessibility-services/) [Accessibility Feedback and Plan](https://www.bce.ca/Accessibility_services) [Acceptable Use Policy](https://www.primus.ca/index.php/ont_en/acceptable-use/) [Privacy Policy](https://www.primus.ca/index.php/ont_en/privacy-policy/) [Terms of Use](https://www.primus.ca/index.php/ont_en/terms-of-use/) [The Internet Code](https://crtc.gc.ca/eng/internet/codesimpl.htm)   © 2026 Primus. 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