Internet

We know how important your home Wi-Fi is for you and your family. Here you will find tips and tools to help you with your high-speed internet service.

Fibre Internet Service Installation

Primus Fibre Internet service
Updating from Cable to Fibre service

Cable & DSL Internet Service Installation

Your new order status
What to expect after placing your Internet order
Confirming your installation appointment
Service activation
Using your personal web space

Email

How to use webmail
Primus eMail setup - Windows 10 mail
Primus eMail setup - Windows 11 mail
Webmail access links
Import address book from mail to webmail
How to handle eMails marked as spam
Reporting suspected spam

Equipment Setup Guides

Internet modems comparison chart
Wi-Fi 6 pod setup guide for Fibre Internet
CBN8000 modem and your Deco Wi-Fi 6 pod
Technicolor modem and your Deco Wi-Fi 6 pod
Deco X50 Wi-Fi pod set up guide
CBN8000 modem and your Deco Wi-Fi pod
TC4400 modem and your Deco Wi-Fi pod
Cisco DPC3848V modem
Technicolor 3848V modem
SmartRG 808 modem
SmartRG 804N modem
Thomson DCM47X modem
SmartRG 505n modem
SmartRG 516 modem
ST585v6 modem
TG585v7 or TG585v8 modem
ST516v6 modem
TG582n modem

Manage Your Home Wi-Fi

Setting up your home Wi-Fi
Tips to optimize your home Wi-Fi
Seamless connectivity with Mesh Wi-Fi pods
TP-Link Deco Wi-Fi pod
Managing your SmartRG 808 wireless network
SmartRG 516 wireless network instructions

Troubleshooting

Troubleshooting Fibre Internet issues
Troubleshooting Cable Internet issues
Troubleshooting DSL Internet issues
Conducting a speed test
SmartRG 505n Bridge Mode